Can't log into Surfshark account - “invalid login info [20001100]”

gcwgill · May 28, 2026, 2:16pm

I get this error anytime I try to log into my Surfshark account. No, there is no 2FA enabled.

Any way I can get around this issue? GL-MT6000.

beepboopbeep · May 28, 2026, 4:52pm

I just generated the wlo.conf from Surfshark site and manually added a Wireguard connection with that file. No other setting was adjusted, just drag the file in.

will.qiu · May 29, 2026, 11:20am

HI

Please try changing the DNS setting to Encrypted DNS under Admin Panel → Network → DNS and see if that helps.

gcwgill · May 29, 2026, 11:32am

Hello Will,

I am already using the encrypted DNS settings above.

will.qiu · May 30, 2026, 7:19am

Could you please follow the guide and share your device with us via GoodCloud so we can check it remotely?

Kindly note to send us the MAC address and the router password via private message so we can access it

rebel · June 11, 2026, 6:43am

Same problem to me, Flint2 after upgrade to 4.9.0 can’t log in to surfshark wireguard.

I have encrypted DNS