Hello,
I am writing because I am experiencing two issues with my KVM device.
The main problem is that the KVM connection sometimes drops unexpectedly. The LED changes from solid white to solid blue, and the device becomes unreachable. I am attaching the logs exported from the control console for your reference.
I need a stable connection and cannot constantly worry that the device may suddenly become unreachable. In these situations, unplugging and reconnecting the power resolves the issue, but only temporarily.
The second issue is that I am unable to update the device firmware.
Current Version: V1.1.1 release1
Latest Version: V1.3.0 release1
When I click “Upgrade Now”, the download starts and the progress percentage appears, but it stops at around 10%. At that point, the device becomes unreachable, and after a while it returns to the login screen.
I am also unable to complete the update by uploading the firmware file locally.
How can I resolve these problems?
Thank you in advance for your support.
Best regards.
system_logs_20260228_191841.zip (33.7 KB)
Hello,
I would like to provide an update on the situation.
From the administration console, I performed a device reset. After rebooting it, I attempted the firmware update again to version 1.8 using the “Local Upgrade” option.
The update was successful, and the device is now running version 1.8. I will monitor it to see whether the disconnection issue still occurs.
Best regards.
Hello,
Unfortunately, after a couple of hours of operation, the KVM experienced the disconnection issue again.
The LED changed from solid white to solid blue, and I am no longer able to access the console either via url or via its IP address. The device does not respond to ping at 192.168.1.203.
This time, unplugging and reconnecting the power supply once was not enough. The LED remained solid blue, and I had to disconnect and reconnect the power multiple times before the device started working again.
Please advise on how to proceed, as the device is currently unreliable in this state.
Best regards.
system_logs_20260228_225855.zip (39.7 KB)
Could you confirm whether you're using the original power supply?
I am using the original Power supply
We believe this may be related to a hardware issue. As a result, we'd like to proceed with a replacement for you.
Please send your order number to this email address for replacement: [email protected]
Thank you for your response.
I purchased the product through Amazon, so I will proceed directly with the replacement process there.