Comet RM1 Issues

KVM
1

Hi all,

I am having issues with my Comet RM1, tried firmwares 1.5.0, 1.7.2, then downgraded to 1.3.1 rel 2.

Essentially:

  • keyboard/mouse input never worked, disregarding target OS(ubuntu or windows)/BIOS/UEFI, tried many cables, and all profiles in the web app
  • Fingerbot only works with the test button, any activation from the web gets Press Failed, although the dongle seems to be recognized
  • Any hint ? logs I should check maybe ? I have tried factory resets etc
    thanks
2

What are you using to access the device? It seems to be designed around Chrome, perhaps if you're using a more niche browser that could be the issue? Or have you checked the cables on other devices to make sure they're not power-only (I know many of mine are, luckily I've got one of these to test my own cables)?

3

Hey,

Thanks for helping. That wasnt a bad guess, I should have tried other browsers first. Anyway I just did try with Chrome Brave and Firefox on both Linux and Windows, still exactly the same problems: no keyboard/mouse output, Press Failed when triggering the fingerbot, but I have HDMI just fine.
Regarding the cable, I use it for hard drives so it cant be that.

Thanks regardless, those were good tips

4

Regarding the fingerbot, the display on the page only indicates that the dongle has been detected. However, if the fingerbot is too far away, it will indeed fail.

Regarding the issue of the keyboard and mouse not working, your testing indicates a conclusion: your controlled computer does not support having two mice on a single USB device. Before version 1.4, we only emulated one mouse, but after version 1.4, we started emulating two mice simultaneously.To avoid the need to restart the device when switching mouse modes.

I guess you tested multiple different systems, such as WIN/LINUX/BIOS/EFI, all on the same computer, right? This issue typically occurs on very old computers, even older than platforms like B75.

5

Hello,

Interesting I will try that, thanks for the tips.
However:

  • I tried version 1.3.2, which is supposedly using single mouse emulation ?
  • I tried on 2 systems: dell optiplex 5050, gmtec minipc
  • The fingerbot has never been more than 50 cm away from the the comet

Should I try with a comet PoE ? is there a way to connect the fingerbot using a cable ?
I don’t really know what to try from there.

Thanks for the support !

6

Regarding the Fingerbot, I suspect you might have received a product with antenna issues. If you're certain it works only when placed very close or it just completely not working at all, I recommend you initiate an RMA

Regarding the issue with multiple mice. Let me see if I can provide a command for you to disable the other mouse.

7

try this then reboot, it disabled the second mice

tee /etc/kvmd/override.yaml >/dev/null <<'EOF'
otg:
    devices:
        hid:
            mouse_alt:
                start: false
EOF
8

Yes I will try that as soon as I can !
the PC is a Dell Optiplex 5050 so I believe they should support multiple mices ?