Stuff like this can’t ever happen if you expect to graduate from the hobbyist market:
And finally, if I am not mistaken, Puli AX (GL-XE3000) is your most expensive, fanciest hardware offered today. The current GL flagship device. Alas, as a reseller, I am already working with my Puli AX clients to deal with this:
As reseller, I am the one tasked with salvaging my relationship with the client who bought your flagship device on my recommendation.