Device inactive

Skylinesat · February 23, 2024, 7:14am

Hi,

We are adding routers to our goodcloud base, but latetly, evey router I add to the system appears as inactive and not sure what to do so it appears online and we can manage it remotly.

Thanks in advance for any help.
Ivan

songxin.yang · February 23, 2024, 8:53am

"goodcloud Service is undergoing an upgrade. You can try again later. If the issue persists, please provide your device’s MAC address.

Skylinesat · February 24, 2024, 6:25am

Hi Songxin.

Many thanks for your help,

My goodcloud ID is info@skylinesat.com and the MAC device is 94:83:C4:3C:C9:48

Also, out of the 6 devices we have on this account, 3 are showing up as switched off, even though we know that they are online.

94:83:C4:3C:BF:BC
94:83:C4:3A:71:A1
94:83:C4:3A:85:05

Thanks in advance for any help or suggestions
All the best,
Ivan

songxin.yang · February 26, 2024, 6:26am

After our processing, this device 94:83:C4:3C:BF:BC is now online
The following two devices can be tried to reactivate in goodcloud
94:83:C4:3A:71:A1
94:83:C4:3A:85:05

Unbound devices can be attempted to unbind and then rebind and add in the management background