Device not visible

Technical Support for Routers
1

Hi,
we are observing that the devices are showing offline on the application and on the web as well, however we know for fact that is online as we can connect to those devices.

Please suggest if this is a known issue?

2

Oh, it’s a bit of an issue… here’s a workaround:

3

No. it is still the same, i have got 9 devices (AR750S), out of which i can see only 5 online, and not the rest. is that to do something with the firmware awaiting for the clean reboot, how do i fix that?

Thanks
Milan

4

I don’t quite understand what you mean by “awaiting for the clean reboot”. A reboot after upgrading the firmware should only take about two minutes, maybe three.

Can you SSH into any of those two devices preferably via Ethernet cable? If so reboot will force it… but again, it shouldn’t be more than two or three minutes for it to come back online. Otherwise I’d be looking to

5

Sadly, I am operating from an IOS device, iPad. Is there any such work around available for me?

6

Are you referring to the HTTPS issue? Do you mind cross posting to that thread instead? It’d be easier to keep it all consistent instead of scattered. NVM; I see you did.

7

Are you using static IP?

8

Hi, both those derives are at the customer locations and we manage them remotely only. so trying to understand what can go wrong as both the devices were online. Would the upgrade take it out from the GoodCloud web page. as it is showing offline now.

9

We are using the mobile SIM (MObile data card), so yes it is tethered and uses a static private IP, Public IP is given by the telco provider in our case.

10

So the AR750s connects to the Internet via cable to module devices or usb tethering?

11

This is quite possible if the during the firmware upgrade process one didn’t choose to ‘keep existing settings’ (or some labelled option to that effect), if the local options to upgrade f/w is anything to indicate. IDK about what options are provided by GoodCloud.

I’m going to jump head a little bit before bowing out (I don’t think I have much to provide for advice here): once resolved I’d look at setting up reporting of some type of watchdog and/or prehaps watchcat (eg: luci-app-watchcat). Both may or may not be avail. for the AR750S. It’s avail. in firmware 4.2.1-release4, at least.

Eg:

root@GL-AXT1800:~# uname -a
Linux GL-AXT1800 4.4.60 #0 SMP PREEMPT Fri Apr 14 13:27:04 2023 armv7l GNU/Linux
root@GL-AXT1800:~# ubus call system watchdog
{
        "status": "running",
        "timeout": 30,
        "frequency": 5,
        "magicclose": false
}