Device off on goodcloud

The opal router apears offline on goodcloud. They have internet and VPN policy enable but I cant stiil access them. They have the 3.216 firmware version

Pls give details of what vpn and vpn policy you are using.
Is this a new problem that does not happen before?

I'd suggest that you open a support ticket via email because guys may ask some info related to your device and account.

all of my devices appear off in goodcloud.

Sun Jun 9 14:08:50 2024 daemon.info gl-cloud[19070]: (gl-cloud:230) fetch server from: https://gslb-us.goodcloud.xyz/gslb/getbucket?deviceType=1&mac=XXXX&sn=XXXX&ddns=XXXX&timestamp=XXXX&sign=XXXX
Sun Jun 9 14:09:20 2024 daemon.err gl-cloud[19070]: (gl-cloud:234) fetch server fail: timeout
Sun Jun 9 14:09:20 2024 daemon.err gl-cloud[19070]: (gl-cloud:495) reconnect mqtt in 5s...

looks like that url is not returning. just times out.

Adding to this thread.

Recently acquired a GL-MT6000.

Just factory reset in case I made any changes.
Firmware 4.5.8

No VPN client running.

Adguard running with these lists: (Goodcloud not in any of these)

  • AdGuard DNS filter
  • AdAway Default Blocklist
  • Perflyst and Dandelion Sprout's Smart-TV Blocklist
  • Phishing URL Blocklist (PhishTank and OpenPhish)

Additional plugins installed:

  • luci-app-upnp (and dependencies)

Have this on repeat in the "Cloud Log"

Sun Jun  9 13:39:26 2024 daemon.info gl-cloud[8658]: (gl-cloud:164) fetch ca from: https://gslb-us.goodcloud.xyz/getCaCert/ca.crt
Sun Jun  9 13:39:26 2024 daemon.info gl-cloud[8658]: (gl-cloud:230) fetch server from: https://gslb-us.goodcloud.xyz/gslb/getTlsBucket?mac=XXX&sn=XXX&ddns=XXX&nonce=XXX&sign=XXX&token=
Sun Jun  9 13:39:56 2024 daemon.err gl-cloud[8658]: (gl-cloud:234) fetch server fail: timeout
Sun Jun  9 13:39:56 2024 daemon.err gl-cloud[8658]: (gl-cloud:510) reconnect mqtt in 160s...

On the goodcloud website it is listed as online but i get a prompt when trying to load it

timeout of 30000ms exceeded

GL Cloud US seems to have issues right now.

For more information:

My Flint2 (MT6000) is firmwarev4.5.8

I also tried relinking a Creta ( AR750, firmware v4.3.11) and that also failed to connect as the Flint.

I have a Shadow (AR300M, firmware v4.3.7) at a different location, and that one has been running with no issue. I can even access "Web Admin Panel" remotely

Gave up an used the Japan server. Connected immediately.

@SamuelXu
Mines still appears offline.

Here is one of the mac to see if you guys find the issue:
94:83:C4:3A:F0:75

Hi,
Now the US server has recovered, may I know whether if your router re-online now?
Kindly re-bind it first if the router shows offline on the platform.