Expected shipping date

router_guy · April 28, 2026, 1:15am

Hi, I placed my order on Thursday last week (April 23). There is no movement yet on my order (processing).

When I can expect my order to get shipped?

will.qiu · April 28, 2026, 1:29am

Hi,

For delivery-related issues, please contact us via email at cs@gl-inet.com and include your order details. Our customer service team will assist you further.

router_guy · April 28, 2026, 3:03am

Thank you, Will. What's the difference between cs email and support email?

will.qiu · April 28, 2026, 3:07am

The Support email is used for technical-related support issues.
The CS email is used for order and shipping-related inquiries.

For details, please refer to:

That said, we can internally route emails as needed, so even if it’s sent to the wrong address, it will still be handled.

router_guy · April 28, 2026, 10:29am

Wonderful. Thank you so much.

router_guy · April 29, 2026, 5:19am

It arrived today. Thank you so much.

will.qiu · June 23, 2026, 11:40am

Hi

Regarding the difference between the customer service email address and the technical support email address, please refer to our previous reply:

Yes, they are handled by different teams and are responsible for different types of inquiries.