Failed to execute lt6911c_upgrade: read ic id is ff ff no found lt6911c device

KVM
1

Hello

Today I run into issues on my KVM

No screen shown and in kvmd.log there are repeating entries :

025-05-07 06:29:59,251 - kvmd.apps.kvmd.streamer - INFO - => -- ERROR [305.046 tid=1457] -- can't open resolution file /sys/devices/platform/ff510000.i2c/i2c-1/1-002b/resolution
2025-05-07 06:29:59,254 - kvmd.apps.kvmd.streamer - INFO - => -- ERROR [305.046 tid=1457] -- get 6911c resolution failed,use 1080P as default
2025-05-07 06:29:59,256 - kvmd.apps.kvmd.streamer - INFO - => -- ERROR [305.046 tid=1457] -- init rv1126 encoder failed

2

image
image1132×399 94.7 KB

please provide debug log to us,THX

4

system_logs_20250507_073018.zip (28.6 KB)

5

Unfortunately, it seems that this device may have a hardware issue.
Could you please email us the order information and include a link to this post in your email to [email protected]?
Our RMA team will follow up and assist you with the warranty process.

6

btw, have you made any changes to the KVM before the issue started?

Please also include the KVM's MAC address in the email to help our engineers better look into the issue. Thank you very much.

7

done,

only changes do EDID made few days before

8

Same issue here.

10

Don't worry, pls also email us the logs and your order ID at [email protected].
Our technical support team will assist you further.

11

How long have you been using your comet? Could you describe the information before and after the failure? Did this error occur only after modifying the EDID? Was the video working properly before that?

12

.It is being used for a week on a MacMini 6.1 using Open Core Legacy Patcher. The device was working for several days before it starting not working. Now it gets no HDMI signal at all.

1 Like
13

Logs sent, thank you

15

Hi, looks like I have same/similar issue.

May 31 09:33:25 glkvm daemon.debug kvmd: kvmd.apps.kvmd.streamer           INFO --- => -- ERROR [96.269  tid=1300] -- can't open resolution file /sys/bus/i2c/devices/1-002b/resolution
May 31 09:33:25 glkvm daemon.debug kvmd: kvmd.apps.kvmd.streamer           INFO --- => -- ERROR [96.269  tid=1300] -- get 6911c resolution failed,use 1080P as default
May 31 09:33:25 glkvm daemon.debug kvmd: kvmd.apps.kvmd.streamer           INFO --- => -- ERROR [96.269  tid=1300] -- init rv1126 encoder failed

My logs after reset device to defaults:

system_logs_20250531_093333.zip (36.7 KB)

16

May I ask if you are using a multi-port PD power supply?And is there a connection to other devices on this power supply?

17

In my case: Baseus 2-3 port PD power supply on USB C to C cable. No any other devices plugged in all time of usage. A few hours powered on PD power-bank - only first day of usage. Broken after about month of usage.

18

Please contact our customer service team and they will take care of it for you