FLINT AX1800 - Can't unbind Goodcloud

Location:
US

Device:
FLINT - AX1800

Firmware on which I have tried to unbind Goodcloud:
4.2.0 - stable
4.2.1 release2 - beta

Issue:
I am trying to disconnect my routers from Goodcloud, but after clicking “Apply”, it says “Success”, but the status immediately changes back to “This device is bound by {myusername} on 2022-11-14 00:26”, and it gives me the option to unbind.

Steps to repeat:

  1. Login to router admin panel
  2. Go to Applications
  3. Go to Goodcloud
  4. Click “unbind”
  5. It says “success”, but it does not work.

goodcloud_unbind

1 Like

You could delete your device by GoodCloud web page, the unbind feature by device is currently under maintenance.

I’ve successfully removed both devices from goodcloud via the goodcloud website, however, the router admin panel for one of the Flint devices still says that it is bound to my account.

Please disable and enable again the GoodCloud by router admin panel and then refresh the admin panel.

Thanks! I was able to unbind both routers, and bind to the new account.