FLINT AX1800 - Can't unbind Goodcloud

Technical Support for Routers
1

Location:
US

Device:
FLINT - AX1800

Firmware on which I have tried to unbind Goodcloud:
4.2.0 - stable
4.2.1 release2 - beta

Issue:
I am trying to disconnect my routers from Goodcloud, but after clicking “Apply”, it says “Success”, but the status immediately changes back to “This device is bound by {myusername} on 2022-11-14 00:26”, and it gives me the option to unbind.

Steps to repeat:

  1. Login to router admin panel
  2. Go to Applications
  3. Go to Goodcloud
  4. Click “unbind”
  5. It says “success”, but it does not work.

goodcloud_unbind

1 Like
2

You could delete your device by GoodCloud web page, the unbind feature by device is currently under maintenance.

3

I’ve successfully removed both devices from goodcloud via the goodcloud website, however, the router admin panel for one of the Flint devices still says that it is bound to my account.

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4

Please disable and enable again the GoodCloud by router admin panel and then refresh the admin panel.

5

Thanks! I was able to unbind both routers, and bind to the new account.