Getting kicked out of Goodcloud when trying to switch to America region

rulevoy · September 17, 2022, 9:21am

I login through https://www.goodcloud.xyz and when attempting to switch region to America Goodcloud kicks me out to https://us.goodcloud.xyz login page. When I enter my login/pass combo I get a message that Login Failed.

Compunow · September 17, 2022, 9:43am

You are not alone. My Site to site network went down yesterday morning and I was unable to set it back up last night and now I cannot even login in. America as well.

clannad · September 17, 2022, 10:48am

Just because the upgrade of server, it’s OK right now.

Compunow · September 17, 2022, 11:22am

I can login now but site to site is still saying server error and will not initialize.

rulevoy · September 17, 2022, 11:27am

I also can access dashboard and American region but can’t get access to web Admin panel

clannad · September 17, 2022, 11:45am

What’s your username in GoodCloud? Is it OK with remote ssh?

Compunow · September 17, 2022, 12:13pm

I can get in web admin only tried 1 of 32 routers. I still can not get site to site to work. Not sure what to do except wait and see. I looked around for a goodcloud status page but did not find one.

rulevoy · September 17, 2022, 12:39pm

username - rulevoy. Same issue with SSH. Can’t connect.

clannad · September 17, 2022, 12:49pm

I have checked the permission of your account and it’s fine.Would you mind sharing your device to me? My username in GoodCloud is yongping

rulevoy · September 17, 2022, 2:48pm

Shared. Let me know how it goes. Thanks

Compunow · September 17, 2022, 7:23pm

Site to Site still is not working. For me anyway.

Thanks

clannad · September 19, 2022, 2:32am

Does the feature of remote ssh/web work in your account now?

clannad · September 19, 2022, 2:35am

We will check it in our side.

Compunow · September 19, 2022, 9:24am

On some others say that I do not have permission. I have 30 x750v2 and 2 brume W’s.

Compunow · September 19, 2022, 9:26am

Just tried again to setup site to site and it gives the above error.

clannad · September 19, 2022, 9:37am

Seem the error of time out happened when find the main node of your device, we need some time to analysis the bug.

Compunow · September 19, 2022, 10:21pm

I had been using the site to site for a few weeks. I was using 7 locations without issue before it went down and I have never been able to get it back up.

clannad · September 20, 2022, 8:01am

We have found out the bug and plan to fix it in the next release version within days.

Compunow · September 25, 2022, 6:59pm

Any update on this?

Thanks,

Tom

clannad · September 26, 2022, 7:54am

We had already fixed the issue, please login GoodCloud to try it again.