GL-AX1800 / NordVPN / VPN-Policy based on client Mac

Routers VPN, DNS, Leaks
1

Hi!

I have some issues with the combination NordVPN + VPN-Policy based on client Mac.
Actually just 4 devices are configured to use the NordVPN based on Mac.
But it seems that also other devices are affected with this configuration although they are not in the list and somehow don’t go directly to the internet.

Strange enough the baviour is different on different devices:

E.g. when I configure global proxy and I try to open Netflix on my TV it works, but I can’t stream videos from Prime Video as it says it is behind a VPN
When I switch to Mac-based configuration (where the TV is not mentioned) Prime Video works but I can’t start Netflix and Disney anymore …
From my tablet (not in the VPN MAC list) Prime + Netflix is working, but not Disney
From another TV via Fire TV stick (also not in the VPN MAC list): Prime is working, Netflix and Disney not

As mentioned I just want to route the traffice from the configured devices in the Mac list via NordVPN.
All other devices should directly go to the internet.

I am on the latest beta at the moment (4.2.1 release 4)
I resetted the router after reinstalling 4.2.1 release 4 configuring from scratch … actually no difference

Does anybody have some ideas what I can do/check/change?

Thanks

2

Are there any other routers in your network besides the AX1800? I’m worried about the network being affected by other routers.
Also, do you have DNS encryption or AD blocking configured?

3

Yes, there are some other routers in the network (fritzbox)
DNS encryption is not on
AD blocking is configured.

4

Any idea what could cause the described behviour?

5

Can you check IP and DNS leaks? Use dnsleaktest.com and post the results.

Which Nord server are you using?

6

Hi!

Result from the DNS leak test:

image
image988×318 7.1 KB

Using de1076. But mainly because with all the ones from Austria and some of Germany the one or the other streaming provider doesn’t work.
The behaviour is actually the same independent from the server I use

7

Anything I can do and check?? This i really annoying, if the tunnel isn’t working as expected … thanks

8

At least from the dns leak it does not have leak.

Have you tried to reset the router and configure everything from scratch?

9

yes, I did already this … same behaviour …
actually I don’t know how I can find out what is happening …
my assumption is that any not-configured MAC should go in and out without using VPN, right?

10

Yes. How about this: you send us the details including screenshots to our support email and I will ask engineers to have a check. I am afraid there are some settings we didn’t mention

11

We can do this.
To which e-mail adress shall I send??
From which screens do you need screenshots?
Which other information do you need??

12

To the email support at glinet.biz

Screenshot of the all the settings that you have done on the router, which cause issues.

That is the beginning. Pls do explain again the issues or cite this post as reference.