GL-AXT1800 - error non-existent domain

Routers
1

Hi There,

I not able to access one specific website I am getting nslookup returns “console.gli-net.com cannot find www.thenameofwebsite.ca: non-existent domain”

The website returns “hmmm…cannot reach this site DNS_PROBE_FINISHED_NXDOMAIN”

I am using GL-AXT1800

Your help is appreciated

Cheers

Leo

3

Hi

Is this the only domain affected?

Please follow these checks:

  1. In the Admin Panel under Network > DNS, switch your DNS server to Google DNS or Cloudflare DNS and verify whether the issue persists.

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  2. If you are using AdGuard Home or any other DNS-filtering service, verify that the domain is not being filtered or rewritten.

  3. Confirm the domain’s spelling and test its availability from another device or network (e.g., mobile data) to determine whether the issue is local or service-side.

4

Thank you so Will for your prompt reply. Yes, I have followed and tried google DNS or Cloudflare DNS as per your recommendation but the issue persists. here is nslookup results

nslookup mysite.ca
Server: one.one.one.one
Address: 1.1.1.1

*** one.one.one.one can't find mysite.ca: Non-existent domain

I am not using AdGuard Home, the only service I am using is Mullvad WireGuard client as per Glinet recommendation and the config file looks this below

[Interface]

PrivateKey = ***
Address = 10.73.49.37/32
DNS = 10.64.0.1

[Peer]
PublicKey = ****
AllowedIPs = 0.0.0.0/0
Endpoint = 38.240.225.36:3489

Appreciate your assistance

Leo

5

Mullvad VPN redirects unencrypted DNS queries and applies filtering on its own servers.

Please try switching to encrypted DNS.
Note that LAN clients should use the router’s LAN IP address as their DNS server to make this work.

DoT setup:

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DoH setup:

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6

I have tried your recommendation and the issue is still persisting. Here is the nslookup results:

nslookup mysite.ca
Server: console.gl-inet.com
Address: 192.168.8.1

*** console.gl-inet.comcan't find mysite.ca: Non-existent domain

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8

Just to confirm, is mysite.ca the domain you are having trouble with?
If it is a different domain, please provide the exact address so we can look into it in more detail.

In addition, have you had a chance to verify the following, as previously suggested?

  • The domain name is spelled correctly
  • The service behind the domain is running normally
  • The domain can be accessed from other devices or networks (for example, using mobile data on your phone)