Thank you for the update.
Based on the traceroute results, it seems that although the AXT1800 is connected to the ISP router via Wi-Fi, IP communication is failing.
This suggests that while the Wi-Fi link is active, IP-related functions such as DHCP or ARP may not be working correctly.
Since Watchcat has partially mitigated the issue, we won’t pursue further investigation at this time.
If you have time to investigate later, please perform the following steps when the issue occurs:
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Export the device logs.
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SSH into the router and manually ping the main router’s LAN address which shown as Gateway address on AXT1800.
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Capture packets on the affected port and send them to us for review.
