GL-AXT1800 v4.8.2 - Can't get through login portal

Routers
1

Hello, I am using a GL-AXT1800 v4.8.2. I am trying to connect to my work’s guest network. The page shows up, I click the required check box and click the button to advance. The next page flashes too briefly to read, then my browser goes to securelogin.hpe.com/cgi-bin/login and the web browser says the page cannot be reached due to DNS address not being found. I tried the first three methods for login portals on the support site and no luck. Any suggestions?

2

Hi

Please check the following:

  1. Ensure that client devices (e.g., PC or mobile) are using the router’s LAN IP (default: 192.168.8.1) as their DNS server
  2. Disable encrypted DNS in your browser
  3. SSH into the router and run the command below:
nslookup  securelogin.hpe.com

Additionally, are other devices like your phone connecting properly?

4
  1. Done. Was ok
  2. Done. Turned it off
  3. Done. Result was: ** server can’t find securelogin.hpe.com: NXDOMAIN
5

Regarding the last question. My phone can connect correctly by itself to the wifi through the portal, but not when connected through the Slate AX

6

It's a bit strange.

Please try connecting ATX1800 to a working guest network a few times, then export the logs and send us a private message for analysis.

How to export logs:

image
image1430×911 87 KB

How to send private messages:

image
image632×233 19.1 KB

If you currently have other internet sources (such as mobile phone Tethering, wired, etc.), please connect your AXT1800 to GoodCloud and share it with us remotely according to the tutorial below:

Kindly note to send us the MAC address and the router password via private message so we can access it

7

Thank you, I will get this information to you.

8

Thank you for providing the logs.

We’ve analyzed them, and it appears that the Captive Portal authentication has already been completed:

Sun Apr 12 21:18:13 2026 daemon.info gl-repeater[2686]: (repeater-portal.lua:395) portal detecting...
Sun Apr 12 21:18:15 2026 daemon.info gl-repeater[2686]: (repeater-portal.lua:424) portal detected
Sun Apr 12 21:25:02 2026 daemon.info gl-repeater[2686]: (repeater-portal.lua:364) portal pass

We may need to access your device remotely via GoodCloud to further diagnose the issue.
Could you please follow the previously mentioned steps to grant us remote access?