GL-E5800 / Mudi 7 cannot activate data connection with Orange Romania SIM

Router
1

Hello,

I am having an issue with my GL.iNet Mudi 7 / GL-E5800 using a physical Orange Romania SIM card.

The SIM card is detected correctly by the router, but the cellular data connection cannot be established.

Device details:

Model: GL-E5800 / Mudi 7
Firmware: 4.8.3
OpenWrt base: 23.05.4
Target: sdx75/generic
Modem: Quectel RG650V-EU
Modem firmware: QRM650VEU00ADR02A04G8G_OCPU_RGH_01.005.01.005
Operator: Orange Romania
APN: net
Authentication: NONE
Protocol: rmnet
Network Type: Auto
Band Masking: Disabled

The SIM is detected correctly:

ICCID: 8940102407180580063F
IMSI: 226101500921981
MCC/MNC: 226 / 10

The modem also appears to register on Orange LTE:

AT+COPS?
+COPS: 0,0,"orange",7

AT+CEREG?
+CEREG: 0,1

AT+CGATT?
+CGATT: 1

However, the data connection fails. In the GL.iNet interface it remains stuck on “orange Connecting...” or fails with:

Failed to set context status
callcode: 28689

From the debug logs:

CGACT: 1,0
QIGETERROR: 561, activate pdp context failed

I also noticed that the modem initially selected this MBN profile:

France-Commercial-Orange

This seems suspicious because the SIM is Orange Romania, not Orange France.

I manually disabled MBN AutoSel and selected:

ROW_Commercial

using the AT port directly, because the GL.iNet AT wrapper sometimes returned mixed/stale responses.

After selecting ROW_Commercial, the MBN list showed:

France-Commercial-Orange: 0,0
ROW_Commercial: 1,0

But after restarting the cellular manager, the router started failing with:

Failed to set APN info
callcode: 28682

The APN config for the SIM is still correct:

manual: true
apn: net
auth: NONE
roaming: true

So the issue seems to be related to the GL.iNet cellular manager / Quectel MBN profile handling / PDP context activation, not a simple APN mistake.

I also tested after factory reset and the same issue happens again with the Orange Romania physical SIM.

Can GL.iNet please confirm:

  1. Is Orange Romania supported on GL-E5800 / Mudi 7 with the RG650V-EU modem?

  2. Should the modem use ROW_Commercial instead of France-Commercial-Orange for MCC/MNC 226/10?

  3. Is there a beta firmware or modem firmware update that fixes this issue?

  4. Is “Failed to set APN info” after changing MBN profiles a known bug in firmware 4.8.3?

I can provide the full modem debug logs if needed.

Thank you.

3

Hello @Ryan87BC I’ve sent you a beta firmware. Please check the message and give it a try

4

@Cathy

Hello Cathy,

Thank you, I received the beta firmware.

I am currently on vacation and I do not have the router with me, so I cannot test it safely right now.

I will try the beta firmware after I return from vacation, around June 1–2.

Thank you.

5

There is new firmware v4.8.4: GL.iNet download center. You can can directly upgrade to this firmware to try. For your Orange SIM card, we suggest upgrading without keeping settings :blush:

6

Hi Cathy,

Thank you.

I already installed the firmware that appeared directly in the router UI, and I upgraded without keeping settings, as recommended.

After the upgrade, the router was reset/clean and I only performed a minimal setup again.

In the router UI I currently see:

Firmware version: 4.8.5

Version: 4.0
Firmware Type: 0805release
Update Time: 2026-06-03 03:18:34 UTC

However, Orange Romania still does not work. It still remains on “orange Connecting...” / “Check SIM card” / no usable cellular data.

The Orange SIM is detected correctly and LTE cell info is visible, but no IPv4 address, gateway, or DNS is obtained for the cellular interface.

Current setup:

Device: GL-E5800 / Mudi 7
Modem: Quectel RG650V-EU
Slot 1: Digi Romania, MCC/MNC 226/05, APN internet
Slot 2: Orange Romania, MCC/MNC 226/10, APN net

Digi Romania works only intermittently and usually stays on 4G/LTE. Stable 5G is still missing or unstable.

Orange Romania still does not establish a usable data connection.

Could you please advise what troubleshooting steps I should try next to resolve this issue?

Since the router reports Firmware Type 0805release and the update was installed directly from the router UI, I assume I am already running the latest official firmware available for this device.

At this point, I would appreciate specific guidance on how to make Orange Romania work and how to obtain a stable 5G connection with Digi Romania. If additional logs, modem diagnostics, or AT command outputs are needed, please let me know exactly what information you would like me to provide.

Thank you.

7

Could you bind your device to Goodcloud and share it to technical support for remote troubleshooting? Here are the instructions. Thank you!

8

@Cathy
The device is already bound to GoodCloud and shared with GL.iNet Technical Support for remote troubleshooting.

If you need any sensitive information, such as the GoodCloud account, MAC address, or temporary admin password, please contact me privately or through a secure support channel. I do not want to post those details publicly on the forum.

Thank you.

9

Just found the issue is due to the sim card configuration.
Could you confirm if a factory reset has been performed previously?
If so, could you reset the device again? We would like to investigate whether there is an issue with the default settings.

10

Thank you for checking.

I performed a factory reset again, this time using the router’s touchscreen menu.

After the factory reset, Orange Romania now seems to establish the data connection, so the issue may indeed have been related to the SIM/card configuration stored by the router.

However, Orange still only connects on 4G/LTE. I still do not get 5G on the GL-E5800, even though the same Orange SIM card gets 5G on my phone in the exact same location.

So the current status is:

  1. After factory reset from the touchscreen menu, Orange data works now.

  2. Orange still only works on 4G/LTE on the router.

  3. 5G is not available on Orange on the GL-E5800, although the same SIM gets 5G on my phone in the same place.

  4. Digi Romania also usually stays on 4G/LTE and 5G is still not stable or predictable.

One more important note: Orange Wi-Fi Calling from my iPhone only works through the router when Network Acceleration is turned OFF. When Network Acceleration is ON, Wi-Fi Calling does not work properly.

Previously, we also observed that Wi-Fi Calling traffic uses UDP 4500/IPsec NAT-T, so it seems Network Acceleration / flow offloading can interfere with Wi-Fi Calling over the router.

Could you please advise why 5G is still not working on Orange Romania on the GL-E5800, despite having 5G coverage and 5G working on the same SIM in my phone?

Thank you.