GL-E750 - Ping IP and domain but don’t resolve Captive Portal

Good day fellas,

I have a GL-E750 since 2022.
His function was supposed to be a WiFi router of my workplace/house.

I work and live in a company that charges for the WiFi connection, and offer only WhatsApp connection for free.

So in order to connect to the paid internet version, you can only be logged at one device per session.

In 2022 this router used to do this job well; but since last year, in two different work locations, it just doesn’t work anymore.

The question is now, when I set it to repeater, it connects to the WiFi, but it don’t resolve the captive portal, where I should login and press start on my internet package.

If I try to ping the DNS server of the network or even the https://captiveportal.com, it pings back and translate the domain in IP.

But from any device connected I can’t access the webpage required to press start.

Any help will be so appreciated. I’m running latest firmware version of Mudi. 4.3.19.

Thanks in advance

  1. Disable DNS Rebinding Attack Protection, and the Mode is Automatic in the Network -> DNS.
  2. Disable the ADG
  3. Disable the VPN
  4. Disable the Block Non-VPN Traffic in the VPN dashboard

If it still not works, please try the method #2.

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Hey @bruce, thanks for reaching out.

Even before your answer here I have disabled the DNS Rebinding Attack Protection, and left the DNS as automatic.

In this situation I don’t have ADguard even installed on my Mudi.

Even before your answer as well I had make sure that the VPN was off and so the kill switch “Block Non-VPN Traffic”.

But it stills just print the domains and dns from the network but don’t load the captive portal.

If I try to clone the mac adress or my phone when it’s connected, or even my iPad or any other device, it don’t work as well.

As a last resort I did a complete firmware reset, and still nothing.

I think this network have something like UUID register of each device, because, if I press start on the internet on my phone, clone it’s mac adress to my Mudi GLE750, when I close modem connection, because it won’t work, and come back to the phone, the internet is stopped again.

Any light you can throw on this situation will be much appreciated, since I’ll be living with this network for the next 7 months, and I really need a lan for my devices, and the only way for them to get connected if in lan is having internet coming from my GLE750.

Thank you so much in advance

Already tried cloning device IP, gateway, netmask, router, and even like this it don’t connect to the internet :frowning:
@bruce @packetmonkey

You may run into issues if you clone your phone's mac address and try to connect to wifi while the phone is still connected. That could cause the wireless access point to shun the connections if they are using any form of wireless intrusion prevention technology. I am not at all familiar with the specifics of the Mudi as I don't have haven't owned one. There have been a lot of enhancements in the 4.6 codebase to better support what you are doing, but I don't know if that is available to your model. Hopefully Bruce will be able to add some information here for you.

That said, you have checked the basic stuff, but one more thing you might try to do is clear the dns cache on your device when you try to connect. From an administrator command prompt perform an ipconfig /flushdns command prior to trying to connect to the portal.

Well said, @packetmonkey. As I mentioned before, I’ve been using my Mudi GLE-750 from more or less 3 years already.

In te last 12 months it get unusable on my workplace :passenger_ship:

And yes, I never tried to connect both devices with same MAC address together.

Now, about flushing DNS, its done from LUCIs panel?
And you suggest me to connect my iPad, turn the internet on from the captive portal, disconnect the wifi from iPad, forget the connection in the Mudi, connect again, using same MAC, and iP adressses, but before hitting connect, sending this flushdns command?

As well if @bruce can throw some light will be welcome.

Thanks in advance

No, it must be done on your end device. But mostly it will happen automatically by re-connecting anyway.

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May I know if the E750 works ok for the captive portal (same primary hotspot) in last 3 years?

Could you please export the syslog and PM me during you connect the hotspot with captive portal.

Yes, the same router used to work, showing captive portal, for 1 year and a half.
In this time, MAC cloning was working as well.
Now since a major upgrade in the system, it don’t displays the captive portal anymore, and even if I clone MAC addresses and IPs it doesn’t work.

May I know what firmware version available to open the captive portal is? you can try to flash that firmware version, and what version using now?

I tried downgrading to 3.215, which is the one that came installed with my GLE750, the issue persists.
Now I’m using version 4.329

May I know did the router without 'keep settings' when you downgrade the firmware v3.215 for the E750?

Please see the PM message.

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Yes, I didn’t kept the settings while downgrading it.

I’ll be answering your PM as soon as I have one hour to work on it. I appreciate your interest. Thank you so much for helping out.

This’s what we should do, thanks.

The next try to repeat the portal WiFi, access the portal using other device, such as a mobile phone or tablet instead of the PC, vice versa.