GL-E750V2 Mudi / AT&T setup

Hello,

I was wondering if someone could help me with getting GL-E750V2 Mudi setup with AT&T SIM card. I am running firmware 4.7.2 beta on GL-E750V2 Mudi. My AT&T SIM card is activated and paid as far as I can see on AT&T website https://www.wireless.att.com/premiercare/ which is a corporate account. When I login to Mudi, I see following message on main page under Cellular section

SIM card not registered

Connecting…

Some SIM cards have special usage restrictions, for example, the need to use a specific APN. If your SIM card cannot be registered, please check with your network operator to see if your SIM has any special restrictions.

If I click on Manual Setup I see option to click and select profiles, and AT&T is not there.

Is AT&T supported on Mudi? Any information/instructions is well appreciated

Does this SIM card require a specified APN?
If yes, please enter APN in Mudi:

  1. enter 192.168.8.1 in a web browser and sign in.
  2. You should see the name of your carrier in the upper left corner. Click Manual Setup.
  3. Next to APN, enter the APN.
  4. Click Apply.

If no luck, please try to manually downgrade to v4.3.26 to check if this SIM card can be registered:

@bruce
Thank you for your help. Here are a fe things I was able to find out after spending over an hour with AT&T support.

  1. First, since this is a corporate premiere account, they were not able to check everything since I do not have a permissions. So I have to check with my IT and request me being added so they can validate me on next call. Weird... But ok...
  2. My IT ordered a 5G capable SIM card, and Mudi v2 is 4G only. That should technically not be a problem? Correct? Beside the point that I might like to get a 4G plan at perhaps lower cost since Mudi is only 4G. So just like to double check this to rule it out.
  3. Under Mudi Cell / Profiles, I do not see AT&T there. But I zee VZ, Orange and others. Would it be possible to add AT&T there in next firmware update? Perhaps when I get it going I can provide correct profile?
  4. The AT&T representative told me that the APN is broadband. I did stop the Automatic setup and edited Manual page. The default APN there is tfdata which I did changed to braodband and saved. I did tried to ask the representative is I should use QCM or QMI for protocol, but he did not know :slight_smile: sam for Security. Searching GL forums for other AT&T users, I was not able to find the answer for both questions. Any comments? I guess I will try both and see what happens.

  1. When I make any changes in Manual Setup and save, do I have to power off and power on the Mudi v2 each time? Or the reboot is not necessary? If it is not, what should I look at in system or other logs to make sure it was applied?

  2. If I create a new profile AT&T, with correct settings when I figure out, how do you apply that profile? If I do Automatic Setup does it tries all profiles one by one in the list in my initial post here? If that is the case, is there a way to move the AT&T profile to the top of the list? so it will be "faster"?

  3. Before I try your suggestion and downgrade to older firmware, are there any specific logs or grep I can include here for a record? before downgrade and after?

  4. On a separate note, what is the purpose of the Mode Switch on the side of the unit? Neither the included small manual in the box states its purpose, nor the online Mudi documentation does not provide any explanation. Is this the programmable mode switch like I see other mobile GL routers I have?

Yes, the SIM card is activated, and the charge did go trough already. So billing is not a problem. But as I mentioned, I have to reach out to my IT for them to allow me be verified with AT&T so they can check a bit more in detail.

And last thing, I noticed there is a SMS option from popup menu in Cell section where you can send and receive SMS. Strangely I see one message there from about week ago. I just realized this today. About a week ago, I did talk to a different AT&T rep and they did send me temporary SMS code, but at that time I did not know where it did go to, since the SIM card number is not my personal cell number. Now I know. Today I asked to send the verification code, but it did not showed up. My guess is that this might be an interesting point, since at that time I was running original firmware which device arrived with and I was working through activation. Before I downgrade, let me know which parts of logs the current firmware is save to post here in case there is IEMI and other sensitive information. Then I can try to downgrade and see if it is any better

Looking forward to hear from you or other GL support personnel.

@bruce I backed up all previous logs locally for a reference if needed and downgraded to openwrt-e750-4.3.26-release10326-0408-1744078505.tar with out Keeping Settings. After successful downgrade, I still see the same No Service and same message under Cellular

  1. Next, I attempted Manual Setup Here is a default screen with default APN which I did replaced it to broadband (not in the screenshot) and Applied. Still No Service

  1. I am attaching the debug code from Modem Management after changing to broadband which should be correct. I replaced IEMI number in json file with XXX and YYY.
{
    "msgs": [
        {
            "cmd": "AT",
            "result": "\r\nOK\r\n"
        },
        {
            "cmd": "ATI",
            "result": "\r\nQuectel\r\nEM060K-GL\r\nRevision: EM060KGLAAR01A11M2G\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+GMI",
            "result": "\r\nQuectel\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+CIMI",
            "result": "\r\nYYYYYYYYYYYYYYY\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+CPIN?",
            "result": "\r\n+CPIN: READY\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+CREG",
            "result": "\r\nOK\r\n"
        },
        {
            "cmd": "AT+CSQ",
            "result": "\r\n+CSQ: 99,99\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+GSN",
            "result": "\r\nXXXXXXXXXXXXXXX\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+COPS?",
            "result": "\r\n+COPS: 0\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+QCFG=\"nwscanmode\"",
            "result": "\r\nERROR\r\n"
        },
        {
            "cmd": "AT+QCFG=\"band\"",
            "result": "\r\nERROR\r\n"
        },
        {
            "cmd": "AT+QCAINFO",
            "result": "\r\nOK\r\n"
        },
        {
            "cmd": "AT+CEREG?",
            "result": "\r\n+CEREG: 0,2\r\n\r\nOK\r\n"
        }
    ]
}

Here are additional AT commands I did tried for a reference

AT+CREG?
+CREG: 0,2
OK

AT+CEREG?
+CEREG: 0,2
OK

AT+CSQ
+CSQ: 99,99
OK

AT+COPS?
+COPS: 0
OK

AT+CPIN?
+CPIN: READY
OK

AT+QENG="servingcell"
+QENG: "servingcell","SEARCH"
OK

AT+QCFG="BAND"
ERROR

AT+CGDCONT?
+CGDCONT: 1,"IPV4V6","tfdata","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
+CGDCONT: 2,"IPV4V6","ims","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
+CGDCONT: 3,"IPV4V6","SOS","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,1
OK

AT+CGDCONT=1,"IP","broadband"
OK

AT+CGACT?
+CGACT: 1,0
+CGACT: 2,0
+CGACT: 3,0
OK

AT+CGACT?
AT+QCFG="nwscanmode"?
ERROR

AT+QCFG="band"?
ERROR

Now, this is interesting, while I was running above commands, when I was done, I out of curiosity looked @ Mudi display, and I see AT&T and looks like it is connected!
Not sure if one of the commands did "trigger" something, or the Mudi had to be online for some time for the information to populate. Any suggestions. I will try to cold boot and see it it will come on line.

And here is the debug json while it is on

{
    "msgs": [
        {
            "cmd": "AT",
            "result": "\r\nOK\r\n"
        },
        {
            "cmd": "ATI",
            "result": "\r\nQuectel\r\nEM060K-GL\r\nRevision: EM060KGLAAR01A11M2G\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+GMI",
            "result": "\r\nQuectel\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+CIMI",
            "result": "\r\nYYYYYYYYYYYYYYY\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+CPIN?",
            "result": "\r\n+CPIN: READY\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+CREG",
            "result": "\r\nOK\r\n"
        },
        {
            "cmd": "AT+CSQ",
            "result": "\r\n+CSQ: 24,99\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+GSN",
            "result": "\r\nXXXXXXXXXXXXXXX\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+COPS?",
            "result": "\r\n+COPS: 0,0,\"AT&T\",7\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+QCFG=\"nwscanmode\"",
            "result": "\r\nERROR\r\n"
        },
        {
            "cmd": "AT+QCFG=\"band\"",
            "result": "\r\nERROR\r\n"
        },
        {
            "cmd": "AT+QCAINFO",
            "result": "\r\n+QCAINFO: \"PCC\",700,100,\"LTE BAND 2\",1,153,-97,-9,-67,9\r\n+QCAINFO: \"SCC\",5330,50,\"LTE BAND 14\",1,153,-85,-9,-66,10\r\n\r\nOK\r\n"
        },
        {
            "cmd": "AT+CEREG?",
            "result": "\r\n+CEREG: 0,1\r\n\r\nOK\r\n"
        }
    ]
}

After cold boot, the unit did come online.
Now I will wait for your input before I upgrade back to latest beta and see if there is a problem. Let me know if you like me to provide any information from running firmware or try upgrade to the latest beta1 and see if it works.

Hi @oxoocoffee
the AT&T sim card connection issue should be a software problem. For router E750, it's advised to set the Protocol to QCM and try it again.