Sequence of steps we took to resolve the problem:
FYI: Running the router in repeater mode with VPN.
- The region of my laptop is US
- Router region was set to DE
- Change the region on the router, Apply
- Factory reset the router
- Configure the router. At this point, it was still not showing a 5GHz network.
- I have then set the timezone to US and 5GHz network became discoverable.
Note:
- perhaps setting the time zone to the region of your laptop could be enough
- I am not in the US time zone at the moment. I had set the router to the same time zone as my browser and it had no effect to fix the issue.
I hope this will be helpful to others.
Big thanks to gl-inet tech support