GL-MT6000 Stopped Connecting to Modem (Arris S33)

Technical Support for Routers
1

I've had a GL-MT6000 for about three months now. Mostly quite satisfied.

Early this week, my router stopped getting an IP address from my modem (Arris S33) (connected via ethernet) and so I can't access the internet via wifi. I can't get my router to get an IP address. See image

Screenshot 2024-06-27 at 18.12.12
Screenshot 2024-06-27 at 18.12.121316×520 17 KB

Okay, so you might think this is a problem with my modem (Arris S33) . It connects to my laptop just fine and gets an IP address instantly. Everything I can think of says that my modem is working properly.

These are the things I've tried to do (not necessarily in this order):

  • Reboot
  • Switch to Ethernet 2
  • Clone MAC address from my laptop
  • Change ethernet cables
  • Reset firmware
  • BUY A NEW GL-MT6000!

I've seen some posts that suggest that perhaps the ethernet hardware has failed. I ssh'd into the router to see what is going on. But, it didn't help

swconfig dev switch0 show
Failed to connect to the switch. Use the "list" command to see which switches are available.

I'm running firmware 4.5.8 on my router. It seems to be the latest stable firmware available for my router.

Please advise. I'm stuck and my family will murder me if we don't get our internet back!

2

Is it a problem to change an MT6000?

3

I’m not sure what you mean. I don’t want to replace my router; I only did hoping that would fix the problem. It didn’t.

Is there something I can try to diagnose what the problem is?

4

sorry
I didn't make myself clear.
Does this have the same problem?

5

hello

image
image1313×222 8.07 KB

Can you send me the log of the current fault symptom?

6

I have downloaded the log. I don't want to post it publicly as it has MAC addresses in it. Can I send it to you more privately?

7

okay

weiping.yang@gl-inet.com

You can send it to this email address
thank you

8

Log file sent. Thanks!

9

hello
I also need a log
Connect the network cable to the wan port and restart
I want to make sure there's something wrong with the hardware
thank you

10

I just emailed you an updated log file. I reset to factory conditions (by holding in the reset button) and started over. Still getting the same response.

11

I'm sorry.
We didn't get any useful information from the log
Based on your current troubleshooting, this appears to be a hardware failure
Can you contact our technical support team for a replacement?
I'm sorry for the trouble

12

Actually, i was able to get it working late this afternoon. I cant say exactly what was different, but it is working now. Sorry i didnt inform you earlier.

13

hello
Did you do anything?
Whether it's the MT6000 or the Arris S33

14

I did not make any changes to the software. Embarrassingly, it was resolved by very carefully considering the order in which to turn things on and connect. First the modem, then the router, wait a couple of minutes and then connect them. It shouldn’t be that way, but that’s what worked.