Hi there. 1st of all congratulations to this product. I really enjoyed using it so far.
Sadly my GL-RM1 suddenly stopped working today. I use it for remote controlling a DELL Notebook running Windows 11 from my Mac in Ultra high quality mode (which does not seem to be ultra high really, but that's another story).
In the course of the day the connection to the KVM was lost. It can't be pinged on the network. If tried different PSUs, Switches and Cables, with no luck yet. The LED on the KVM stays off no matter what. Any further ideas to find the issue here?
Thanks so much for the advice. All of a sudden, after testing a 3rd PSU, the KVM shows to work smoothly again. So I'll happily place this into my mental drawer for great products and make great use of it.
I had my unit fail in a similar way. Support took very good care of me.
The docs make a general statement about avoiding power delivery-capable power supplies, but I'd eventually like a clear explanation from GL.iNet on these issues. It's fair to be patient while they collect any failed units and diagnose them, but I'd hate to break my unit again after the support window expires and it seems like there's an issue if the unit only works with certain USB-C power and possibly is damaged by others?
I can totally see your point. For me though it wasn't a Power-Delivery issue. I just had bad luck in the PSU that I used previously (a power delivery capable one) broke. It was an otherwise nice one from Satechi with 4 PD capable ports, just 2 and 1/2 years old and in constant use. No port provides any output no more. So that's a brick now.
And the other very cheap single port smart phone charger class one taken from a random box of things wasn't working either. I just missed to check both against other devices, as I remembered both chargers working right before or at some point before.
Coming back with a reliable one the other day (original Raspberry Pi PSU) showed the KVM happily working again. And now it's on a fresh Ugreen 6 port PD PSU again and all seems fine.
However, I'll definitely look forward for the PoE version of this ...
I do desperately hope that this statement basically means, that the negotiation protocol for going up in voltage in case more power is necessary is not supported, hence staying on the 5V rail no matter what, which should essentially be fine. In case you mean "we've found a nice way to brick Power Delivery capable PSUs when attaching this KVM" ... for one I would need to find a different mental drawer to place this product in, and regarding all the USB-C Type connection standardization ideas ... Well, we had been on a good path once ...