I have a GL-RM10 device. Initially, there was a problem connecting to the cloud. Technical support resolved the issue quickly. However, another problem arose immediately afterward. After connecting to the cloud, the device remains online for a few seconds, then goes offline. I can access the device locally using the IP address. Accessing it through the cloud is useless.
Has anyone else had this problem?
Does this problem still exist? If so, please export the logs and share them with me.
the problem still exists, I have sent the logs twice already
We did not see your device online on the MQTT server. If you have not disabled the cloud platform, please execute the following command: jq '. + {"keepalive": 90}' /etc/glinet/gl-cloud.conf > /tmp/gl-cloud.conf; mv /tmp/gl-cloud.conf /etc/glinet/gl-cloud.conf; /etc/init.d/S99gl-cloud restart .
I think the problem has been solved. He's online now.