GL-X2000 e-Sim Profile Loading Problem

I have a GL-X2000 router which has firmware 4.7.13 to facilitate a physical e-Sim card. The e-Sim card is an EIOT card supplied with the router, inserted in slot 2. I have tried to install two different eSim profiles but each time the QR code is recognised and the download begins but it hangs at 90% and does not complete. Any ideas?

Hello @Trad1966

Has this esim profile been installed on other devices or activated before?

Pls check if the router is connected to internet. Change router DNS server to a different one, e.g. Google public DNS server and try again.