I have a GL-X3000 spitz that’s been working good for the last couple of months. I’m paying for unlimited 5g on a month to month basis. Well I accidentally let my service expire and renewed the service the same day but my internet no longer works. It shows that it’s connect with 4G+ now but internet doesn’t work. I called T-mobile to see what’s going on and they told me to give it a couple hours and it should be restored. It’s still not working so I called again and got a complaint ID and they’re having someone looking at it on the back end but it might take 48 to 72 hours. Is there anything else I can try? Can I take it to t-mobile and get a new SIM card or should I use a trac phone instead?
When I took the sim out of the spitz and put it in the trac phone it didn’t recognize it. But it recognizes it in the gl-x3000. I tried many things like reboots, switching SIM card slots, etc. it seems like the problem is on T-mobile’s side. Will they set it up at t-mobile if it’s not in a phone? The representative over the phone told me the IMEA is compatible.
It shows that it’s connected to 4G and some times to 4G+. It used to connect to 5G but not anymore. The traffic statics changes but its in kilobytes and internet doesn’t work.