GL-X3000NR Spitz IMEI registered as a "Phone"

Technical Support for Routers
1

Recently purchased and using the Spitz GL-X3000NR with both a T-Mobile and ATT SIM. We have had various issues with ATT and required replacing the SIM twice. We think we finally have a stable connection/SIM but now we got a surprise bill from ATT. However, when we changed our 2018 era unlimited data hotspot line from our Netgear Nighthawk to the Spitz, the Spitz IMEI shows as a “Phone”. This results in a billing change on their end and we need to retain the billing previously used with a “Modem” device type.

Anyone else seen or had other issues with the Spitz IMEI registered as a “Phone”?

I understand I can change the IMEI to something else but curious if avoidable. If not avoidable, what other “Modem” device should I try searching for an IMEI to utilize?

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2

You can’t trust free websites about the result.

Easiest way would be contacting your provider, tell them the IMEI and what kind of device you use.

3

Thank you for the reply. I will accept any assistance I can get. However, this started by the provider, ATT, telling me the IMEI shows as a phone and they cannot do anything else, regardless of my affirmations of the real device type. So I am left addressing why the IMEI has the incorrect device type or how to identify an acceptable IMEI.

4

You could clone the one from the old router. There is no real way of identifying an acceptable IMEI.

5

I have considered that, assuming GL-iNet doesn’t get back to me with a more straightforward solution. But I am concerned being that is a 4G LTE modem. Will that make a difference to potential (5G) service or would it be better to find a similar category 5G modem option (I haven’t researched how to find that yet)?