Very strange question, I suspect the antenna is not connected properly, can you open the metal shell to see the antenna connection? It is best to take a picture of the connection between the antenna and the modem.
Thanks for the feedback.
I tried to open the shell but the screws are really tight and two didn’t move.
As I am on tour right now I will try it back at home with some better tools.
However, as you asked about the Antennas, I noticed that the external connectors are quite loose. They can be easily disconnected by slightly pulling the cable. Only the GPS and one 2.4GHz connector feel more “secure”.
Is there something I can do?
Hi Apfelsafft, I will help you solve this problem, I want to get the device MAC address from you, and please give a picture about you say antenna loose, MAC address private information, so can you send these information use email? My email is Hoff.Xin@gl-inet.com.