GL-XE300 SMS Not Working (Optimum Mobile)

Technical Support for Routers
1

Hello World! The router is working with the Optimum Mobile SIM to send/retrieve data to the internet but the SMS feature doesn't work at all. Any ideas?

image
image1289×865 104 KB

  • Which router (which model?) are you using?
    GL-XE300 (Puli)
  • Which firmware version is in use?
    Latest (4.3.23 Beta 2024-09-19) but reports as 4.0.0 in the web front end
    root@GL-XE300:~# gl_modem AT AT+QGMR
    EC25AFXDGAR07A01M1G_01.002.01.002
    OK
  • How is your router connected to the Internet?
    • By cell phone? (If yes, which mobile provider?)
      Optimum Mobile SIM Card
  • Which DNS server do you use? (The local one of your ISP? AdGuard Home? Another one?)
    Default
  • Do you use DHCP or static IP addresses?
    DHCP
2

How about if send SMS with the AT command?

opkg update
opkg install minicom

minicom -D /dev/ttyUSB2
Enable local echo to view entered commands:
CTRL+A then press E
AT+CMGF=1 and press Enter
AT+CMGS= "+phonenumber" and press Enter
> Write your message (it won't appear on minicom) and press CTRL+Z

+CMGS: 8
OK

quit
CTRL+A then press Q then Enter
4

Installed minicom but on this step:

with minicom -D /dev/ttyUSB2 after I type AT+CM miniterm freezes up and I can't do anything in the session.

with minicom -D /dev/ttyUSB4 I get the following:

OK
AT+CMGF=1

OK
AT+CMGS=2125551212

ERROR
AT+CMGS= 2125551212

+CMS ERROR: 304
AT+CMGS=+ 2125551212

+CMS ERROR: 304
AT+CMGS= 2125551212

+CMS ERROR: 304

I never get the ">" prompt, it's always an ERROR or CMS ERROR:304

with minicom -D /dev/ttyUSB3 I see it printing
+CSIM: 4,"6D00"

OK
before I even type anything, so this can't be the right end point.

and minicom -D /dev/ttyUSB1 just hangs

Any other ideas?

Thanks!
Mitch

5

image
image863×262 15.8 KB

Please don't ignore the double quotation marks

6

No luck ywp :frowning: . Any other ideas? Appreciate your efforts thus far.

minicom -D /dev/ttyUSB4

AT+CMGF=1

OK
AT+CMGS= "+18452652880"

+CMS ERROR: 304
AT+CMGS="+18452652880"

+CMS ERROR: 304
AT+CMGS= "8452652880"

+CMS ERROR: 304
AT+CMGS= "18452652880"

+CMS ERROR: 304
7

Can the xe300 receive SMS messages?

8

Unfortunately, can’t seem to send or receive.

when i put the sim back into a phone the sms’s will show up there.

9

I see the modem firmware release notes mentions SMS patches (e.g. Fixed the PSI error obtained from SIM card which caused the SMS sending failure) do you think installing this version EC25AFXGAR07A04M1G 01.009.01.009 is a good idea? I have version: EC25AFXDGAR07A01M1G_01.002.01.002 . This page doesn't have this particular firmware but I presume the instructions are the same.

10

I installed that latest firmware (EC25AFXGAR07A04M1G 01.009.01.009) on the GL-XE300, but SMS still doesn't work :frowning:

11

Please wait, probably R&D is checking the issue in locally.

1 Like
12

Hi, mitchhf

May I know how about the situation about the issue is?

13

No change. I can’t get sms to work.

14

OK.
Could you please share the router with us via GoodCloud? PM me the router MAC and GL WebUI login password.

16

find any solution?
same problem not send or receive sms.. :pensive:

17

yes. this is what bruce helped me with: (it basically forced the modem to register sms, i guess before it wasnt registering sms even though i could sms with the phone)

—-

The issue is IMS/SMS service of the modem does not register in ISP.

AT brings the modem to register the IMS service:
AT+QCFG="ims",1

it’s the issue solved permanently in the modem, even if flash the router firmware, but do not flash the modem firmware or reset modem configuration.