Goodcloud and remotegui

i have a a few products all bound to goodcloud, however, even after enabling remote https and remote SSH inside the glinet admin gui during setup, when i log into the goodcloud.xyz site i am unable to use the remote gui or SSH, it just says to anable web access first, which i thought i did under the security tap. any thoughts?

Hi

To access the router’s Web UI and SSH via GoodCloud, you need to enable the corresponding options under Admin Panel → Cloud Services → GoodCloud.

Could you confirm whether this has already been configured?

If you’re still experiencing issues, please provide the following:

  1. Device model and firmware version
  2. A screenshot of the Admin Panel → Cloud Services → GoodCloud settings
  3. A screenshot showing the device status in GoodCloud
  4. Export the device logs and send them to us via private message

How to export logs:

How to send private messages: