Goodcloud device deactivated

GoodCloud and Astrorelay
1

hello,

is now 3 weeks i try to add some device on my goodcloud.

but the last 2 device are show like deactivated in my goodcloud, and i can 't acces to them.
they are already on site, and i have no more access.
i have more than 18 device connected, and they are all good.
exept the 2 last one!
something change?

the region is europe,

how can we solve it?

we need some support about it.

2

Can you still access the devices on another way, like VPN or SSH?

3

it seems not.

i already try, but i don’t know how to can access it, since i don’t know their public ip, and the firmware is not enough new for can have their own dyndns.

they are install on my client site.
normally i acces to them, because they are in my ggodcloud

thanks for your support