GoodCloud Issues

Cloud Services
1

I found that I have 2 devices shown as offline, BE9300 & MT3000 after latest snapshot firmware update. From the Cloud log, I have:

Thu Nov 20 14:52:31 2025 daemon.info gl-cloud[23262]: (gl-cloud:1290) lua-eco version: 3.14.0
Thu Nov 20 14:52:31 2025 daemon.info gl-cloud[23262]: (gl-cloud:481) Ubus services init done.
Thu Nov 20 14:52:31 2025 daemon.info gl-cloud[23262]: (gl-cloud:857) fetch ca from: https://gslb-eu.goodcloud.xyz/getCaCert/ca.crt
Thu Nov 20 14:52:33 2025 daemon.info gl-cloud[23262]: (gl-cloud:922) fetch server from: https://gslb-eu.goodcloud.xyz/v2/device/auth
Thu Nov 20 14:52:35 2025 daemon.err gl-cloud[23262]: (gl-cloud:951) fetch server fail:-1 Timestamp Invalid
Thu Nov 20 14:52:35 2025 daemon.err gl-cloud[23262]: (gl-cloud:1317) reconnect mqtt in 5s...
Thu Nov 20 14:52:40 2025 daemon.info gl-cloud[23262]: (gl-cloud:857) fetch ca from: https://gslb-eu.goodcloud.xyz/getCaCert/ca.crt
Thu Nov 20 14:52:41 2025 daemon.info gl-cloud[23262]: (gl-cloud:922) fetch server from: https://gslb-eu.goodcloud.xyz/v2/device/auth
Thu Nov 20 14:52:42 2025 daemon.err gl-cloud[23262]: (gl-cloud:951) fetch server fail:-1 Timestamp Invalid
Thu Nov 20 14:52:42 2025 daemon.err gl-cloud[23262]: (gl-cloud:1317) reconnect mqtt in 10s...
Thu Nov 20 14:52:52 2025 daemon.info gl-cloud[23262]: (gl-cloud:857) fetch ca from: https://gslb-eu.goodcloud.xyz/getCaCert/ca.crt
Thu Nov 20 14:52:54 2025 daemon.info gl-cloud[23262]: (gl-cloud:922) fetch server from: https://gslb-eu.goodcloud.xyz/v2/device/auth
Thu Nov 20 14:52:55 2025 daemon.err gl-cloud[23262]: (gl-cloud:951) fetch server fail:-1 Timestamp Invalid
Thu Nov 20 14:52:55 2025 daemon.err gl-cloud[23262]: (gl-cloud:1317) reconnect mqtt in 20s...
Thu Nov 20 14:53:15 2025 daemon.info gl-cloud[23262]: (gl-cloud:857) fetch ca from: https://gslb-eu.goodcloud.xyz/getCaCert/ca.crt
Thu Nov 20 14:53:16 2025 daemon.info gl-cloud[23262]: (gl-cloud:922) fetch server from: https://gslb-eu.goodcloud.xyz/v2/device/auth
Thu Nov 20 14:53:18 2025 daemon.err gl-cloud[23262]: (gl-cloud:951) fetch server fail:-1 Timestamp Invalid
Thu Nov 20 14:53:18 2025 daemon.err gl-cloud[23262]: (gl-cloud:1317) reconnect mqtt in 40s...
Thu Nov 20 14:54:00 2025 daemon.info gl-cloud[27151]: (gl-cloud:1290) lua-eco version: 3.14.0
Thu Nov 20 14:54:00 2025 daemon.info gl-cloud[27151]: (gl-cloud:481) Ubus services init done.
Thu Nov 20 14:54:00 2025 daemon.info gl-cloud[27151]: (gl-cloud:857) fetch ca from: https://gslb-eu.goodcloud.xyz/getCaCert/ca.crt
Thu Nov 20 14:54:02 2025 daemon.info gl-cloud[27151]: (gl-cloud:922) fetch server from: https://gslb-eu.goodcloud.xyz/v2/device/auth
Thu Nov 20 14:54:03 2025 daemon.err gl-cloud[27151]: (gl-cloud:951) fetch server fail:-1 Timestamp Invalid
Thu Nov 20 14:54:03 2025 daemon.err gl-cloud[27151]: (gl-cloud:1317) reconnect mqtt in 5s...


I did try to disable and reenable but doesn't help.  I also checked time is correct for my devices.  Please check what I can do next.
2

Hello,

I checked that your attached log date is the 20th. Please try to synchronize the router system time.
If no luck, please try to install the stable firmware, are these two routers online in GoodCloud?

4

Strange that my router time is not updated even reboot. I was using 4.8.99 before and only do the update this morning. See the last online screen as below

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image1386×164 5.49 KB

Issues seems to be after firmware upgrade back to official version 4.8.3. I check the other router time is correct but still cannot register to GoodCloud. No Cloud log for that router.

5

I just update another MT3000 with the latest snapshot code. It is then break the GoodCloud connectivity and now it is also shown as offline. No cloud log found on the box.

image
image1383×233 6.69 KB

6

Just FYI, once I install the latest snapshot FW (dated on Dec-1), issues resolved.

7

It's strange, maybe the GoodCloud regional server has experienced something, or say our R&D update or server migration.