Issues with Flint 1 (AX-1800) and beta 4.7.0

Hello, good morning.

A few days ago, I installed the beta for Flint 1 and I am experiencing many issues with getting the network to function properly. I have tried resetting the routers and configuring them from scratch, but the errors persist. The router loses connection, drops Ping packets intermittently, and devices lose connectivity after a day, requiring a router restart. Additionally, IoT devices (like Home Assistant) lose information because they lose connectivity. Is there anything that can be done to resolve this?
If any specific information is needed, I can provide it without any problem.

When this issue happen, can the router access to the SSH or GL GUI?

If SSH works, please check the network available in the SSH, like
ping google.com
ifconfig
ip r
cat /etc/config/network

1 Like

Sorry for taking so long to reply, I apologize for the wait.

I'm sending you a log of my router when it fails. As you can see, from 17:05 to 17:31 it stopped writing logs and therefore stopped working.

I couldn't connect via SSH, the router becomes inaccessible. By the way, I have release 7, the latest beta you released.

RouterLog.zip (9.1 KB)

Any tests or anything else I can do, I'm fully available to try.

Thanks.

I'll provide you with more information.

At one point, I tried to connect but it gave an error and I had to restart the router.
After a while, it happened again and I tried to access the URL through the browser, which gave an error

I tried connecting via SSH and it worked on the third attempt. The first time I entered the router, it kicked me out immediately. The second time I managed to get the logs as you mentioned, and I'm attaching them for you.

Router Logs.zip (21.2 KB)

Will we be able to solve it? I hope you can help me, it happens many times throughout the day and it's very frustrating.

PD: I should mention that I have tried to reset the firmware from scratch, from U-BOOT. It was happening in the previous release and in this latest one.

PD2: I think I've just accidentally created a situation where the router has stopped responding after opening quite a few tabs in Chrome. You can see in the last line of the log that something has failed in the Kernel.

SystemLog2.zip (5.4 KB)

Best regards.

Hello,

Is there any problem with the v4.6.8 firmware before?

Please bring it in v4.7.0, and share the router with us through GoodCloud, the R&D will check the router situation. Please PM me the router MAC and Web UI login password.

When reproduced the problem, does the client (laptop) have the LAN IP from AX1800? can ping 192.168.8.1, or can SSH to router?

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I tried the first beta of 4.7.0, it failed, so I went back to 4.6.8, but it also failed. I saw that the latest beta was released, installed it, and it's still failing. I've noticed that it's been more stable these days, but it still suffers from unexpected reboots from time to time.

Regarding your question, I didn't check if the PC kept the acquired IP. It definitely wasn't pinging anything, not even the router, nor via SSH.

I've already sent you the GoodCloud details via PM.

Thanks for your updates.

We would like to confirm if it is possible to ping 192.168.8.1 on a PC and access the router through SSH if there is a issue in the router

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The last time it didn't ping or connect, but other times it didn't lock up completely, resulting in high ping and very slow SSH, even causing disconnections. If it happens again, I could try something if you let me know.

Hello,

We found your router SSID of the 2.4G and 5G were the same name, and it may be that at the edge of 5G WiFi coverage, some wireless devices frequently switch between 2.4G and 5G WiFi, resulting wireless clients unstable to re-connect.

  1. Changing different SSID.
    (Note: currently GL firmware does not support the Band Steering)

  2. Is it possible that the MacBook is accessing the GL GUI and the page is unstable? Through the logs, found that a MacBook (confirmed the MAC address from client list) frequently switches between 2.4G and 5G WiFi.

  3. What is the MAC address of IoT devices? We will check in the logs what device has been disconnected and reconnected.

Hello, can you install any third-party package on your device with firmware 4.7.0? Thank you!