Laptop won't connect to internet when VPN is active

Technical Support for Routers VPN, DNS, Leaks
1

Hi,

I have a GL-AX1800-909-5G with Firmware: 4.2.1 release4.

My MacBook Pro (Retina, 13-inch, Early 2015) running Mac OS Monterey version 12.4 will not connect to the internet when the VPN is active. It will connect if I disable the VPN.

My wife’s laptop connects fine with the VPN active, as well as our phones and iPads.

Does anyone have any suggestions?

Thanks in advance

2

I’m wondering if you inadvertently have a VPN policy set to block client devices from using the VPN & if so, the 'net in general (aka ‘Kill-Switch’ functionality).

(Another place to check is that devices aren’t toggled to be blocked in general (GL GUI → Clients → $device → Block WAN))

See these screenshots in a related thread:

3

Have you set up DNS manually on your MacBook Pro?

4

I don’t recall doing that.

The DNS Server setting shows 10.0.1.1

5

MacBook is now connecting!

I went through the post you referenced and suddenly everything works. I’m not sure what solved the issue but something did the trick.

Thank you.

2 Likes
6

I’m glad you got it sorted. Feel free to mark ‘Solution’ to let others know who may come across a similar scenario.