I’ve registered my arm300 router in goodcloud and it worked well for 1 day. After it failed the login. What is the problem?
BR
Could you please attach the cloud log file or the specific error message?
Thanks in advance!
Sure:
Sun Oct 22 13:40:05 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:40:10 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:40:15 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:40:20 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:40:25 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:40:30 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:40:35 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:40:40 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:40:45 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:40:50 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:40:55 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:41:00 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:41:05 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:41:10 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:41:15 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:41:20 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:41:25 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Sun Oct 22 13:41:30 2023 daemon.err eco: (gl-cloud:518) reconnect mqtt in 5s…
Tbh I had the same issues with my Flint the last days. I „fixed“ it by setting an daily reboot.
But since this issue seems to occur often it should get checked by the GL staff maybe.
Are you using Adguard as well?
Update the app. If the website is failing too then use the reset password option.
I made a post about this yesterday… If its the same issue.
What app do you mean?
The glinet app. If you have issues with the website try clearing the Web browser cache and the login reset password option.
1 Like
Wrong topic I guess 
Topic here is the connection between router and goodcloud services.
What is the Firmware version of AR300M?
Hi,
Firmware 4.3.6
BR
Now,
I’ve deleted from europe server and registered on ASIA server. So now I can login, but I see the router online but it give me “device response timeout”
BR
Please check message.
We need some information from you to help troubleshoot if the problem persists.
We’ve just fixed some issues related to device connectivity. Is your device working now?
My device working now!
it works sometimes yes and sometimes not with “device response timeout”