MT2500 not connecting to Good Cloud

Technical Support for Routers
1

Hello all,

We have MT2500 that is working well except it has stopped talking to the cloud properly. When I try to connect from the Cloud Panel it says device timeout. but it says its online. I know its online as i can connect to internally and the Site to site VPN is functioning .

the error in the Cloud log shows this
Mon Oct 23 12:54:26 2023 daemon.err eco: (gl-cloud:509) reconnect mqtt in 5s…

I see this in the logs as well

Mon Oct 23 12:55:37 2023 daemon.err eco: (gl-cloud:473) call repeater.get_status fail: {message:Method not found,code:-32601}
Mon Oct 23 12:57:06 2023 daemon.err eco: (gl-cloud:473) call repeater.get_status fail: {message:Method not found,code:-32601}

I have tried a reboot of the router and turning the cloud access of and on again in the router.

Any help would be great.

2

Re-enable “APPLICATIONS - GoodCloud” works?
Do you use other VPN except for Site to site?

3

No other VPN. and Reenabling does not help.

Also noticed the same is happening on the other router as well AXT1800.
Can see same errors.
Did just try to restart the goodcloud agent in Luci but still wont connect but did say: but then same error.

Mon Oct 23 13:15:03 2023 daemon.debug eco: (gl-cloud:672) Got SIGTERM, now quit
Mon Oct 23 13:15:03 2023 daemon.debug eco: (gl-cloud:679) lua-eco version: 2.3.0
Mon Oct 23 13:15:05 2023 daemon.debug eco: (gl-cloud:524) connected: true 0 connection accepted
Mon Oct 23 13:15:05 2023 daemon.debug eco: (gl-cloud:531) connected: 0 connection accepted
Mon Oct 23 13:15:42 2023 daemon.err eco: (gl-cloud:473) call repeater.get_status fail: {“message”:“Method not found”,“code”:-32601}

4

This log won’t fail the connection. We’ll check how to improve it.
Can you give a screenshot when timeout error happens or other evidence not connecting?

5

image
image1690×747 49 KB

1 Like
6

Screenshot_20231023_071442_Samsung Internet
Screenshot_20231023_071442_Samsung Internet720×1544 113 KB

Im facing the same issue please resolve it.

1 Like
7

Thanks for the feedback, we’re looking into this.

8

This is now working again. I still see the error but it connects now and I can see the details of the Device from the remote access.

Thanks for whatever you did :slight_smile:

9

I had an issue that was solved with the latest gli app. If you know what you changed around goodcloud login then that’s the problem.

10

Ok response time out again on Web App

11

Still not Connecting. on Website Version 2.4.2 or app. Device timeout again. App version 2.4.0(172)

12

That’s odd… always worked for me. Possibly need to factory reset. and try again. I know that’s not what you want but might get rid of some gremlins lurking…

13

Working again… so i don’t know what changes. i don’t do anything different.

14

And again not working… Just says busy request and it seems to stop the site to site VPN from functioning properly.

15

fixed again. seems to be a goodcloud issue. hope the find the issue.