Recently during the upgrade to 4.8.0 my mt3000 beryl became bricked. I went through the process of going to the uboot loader and it's failed on the 4.7.4 version, current installed, and the 4.8.0 upgrade.
Anyone have ideas what is wrong, what else can I do?
Hi,
Can you follow the tutorial to enter the uboot page?
The uploaded firmware suffix should be .img. Is the firmware upload process successful?
Yes. In my second sentence it also failed.
You were able to get to uboot web correct?
Is it possible download or USB is bad? Power supply issue?
What is the failure exactly?
So, you can't access uboot pannel via 192.168.1.1？
Or, even though you can access the uboot webpage and upload the right firmware, the page still prompts that the upload failed?
When you initially upgraded to 4.8, did you do it through online upgrade or by uploading the firmware file locally?
I can access the panel, and did so successfully. However when I uploaded the img for the 4.7.4 and the 4.8, it failed to flash during the install. The upload succeeded.
It just says unknown failure.
When I attempted to update to 4.8 initially it went through the online upgrade and then caused it to brick. I read and completed access to the uboot process. The failure occurs AFTER I upload the img to the uboot loader and it starts the upgrade process.
If the device is damaged not due to any special manual operations, you can contact our customer service team at [email protected].
They will handle the device issues for you.
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