I’ve had this happen a couple of times now with my Mudi 7. I have the 5/6Ghz and the 2.4GHz Wifi networks set to a custom SSID (both are the same). All seems to work fine but if I restart the device, when it finally starts back up again (restarts seem to take several minutes but from what I can tell that’s unfortunately normal), the wifi networks are not visible and my devices cannot connect. I’ve tried toggling the wifi on and off on the Mudi 7 itself and on my connecting devices but this makes no difference. However, what I’ve found will reliably fix the issues is if I use the touch screen on the device to access the wifi settings and change the SSID by one character (I typically hit save then immediately change the character back), the wifi network will then appear on all my other devices. This seems to be both a repeatable issue and also this solution seems to work reliably to fix it although it is annoying as if the device restarts for any reason, it won’t just start to work again once power is restored.
Hi,
Thank you for the detailed description.
We would like to collect some additional information to help reproduce and investigate this issue.
Could you please provide the following details?
- The current firmware version of your Mudi 7.
- The Wi-Fi SSID names currently configured on your Mudi 7.
- The Wi-Fi security mode currently configured, such as WPA2, WPA3, or WPA2/WPA3 mixed mode.
- How the device was restarted when the issue occurred, such as through the touchscreen, the web administration page, the power button, or by disconnecting the power supply.
Thank you for your assistance and patience while we investigate this issue.