Mudi (E750) Connected but no interent?

Routers
1

I have worked on this problem over a couple of days and used what worked before. After not using it for some time i can not seem to get the LTE to work. No issues before. I have not touched it in a while and when i put a AT&T sim card in it ( this sim works in two other LTE routers) it do not get a internet connection but it seems LTE does connect. I have attached a Screen shot of the Modem page from the main internet screen. I have gone as far as a full wipe and setup with no real reason to the issue. I am on 4.0 Any ideas?

mudiissue
mudiissue1048×430 38.9 KB

Update: Downgraded back to 3.x and i can connect and use it just fine. Something is going on in 4.x that is causing a issue. Please let me know if there is something i can do for fix the issue with 4.x

2

Please log in to the cloud platform to share the device to this account gl.inet_support

3

So sorry for the late response. Without Internet I am assuming you want the mudi added to local wifi then connect to the cloud service?

4

You can plug in the card and relay a wifi

5

The item has been added to GoodCloud, i wasn’t sure if i should enable SSH or remote webaccess. Need anything else?

6

you should enable SSH and remote webaccess
Contact our technical support team and send them your device mac and password.
Or send it to this email [email protected]

7

Just sent a email to the one you mentioned with mac and admin password.

8

Plug in the AT&T sim card

9

The simcard is plugged in. I have noticed that happens from time to time. If I keep it plugged in it stops recognizing the SIM card.

10

The sim card can connect normally and access the Internet

11

Awesome! May I ask what the issue was?

12

So my mudi died and the internet doesn’t work now. I am curious what you did to fix it.