Guys hi, i have an issue (replicated several times) when two or more device are connected and working fine and then a specific device tries to connect and it crashes MUDI7 and subsequently all devices connected to it. If that specific device connects on 2.4 its ok but in 5 it crashes. Any ideas?
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Hi,
Based on your description, it seems that the Mudi 7 crashes when a specific device connects to the 5GHz Wi-Fi network, while the same device works normally on 2.4GHz Wi-Fi.
To help us investigate this issue further, could you please provide the following information?
- The current firmware version of your Mudi 7.
- The exact model of the device that causes the crash and the operating system and version of that device.
- Could you please try changing the 5GHz Wi-Fi settings to the following configuration and check if the issue still happens.
Change the security mode to WPA2-PSK only, set the 5GHz channel manually to Channel 36 and the channel bandwidth to 40MHz.
- If the issue still occurs, please enable saving system logs to Flash storage before reproducing the problem.
Please log in to the router via SSH and run the following commands:
uci set system.@system[0].log_size='512'
uci set system.@system[0].log_file='/root/system.log'
uci commit system
/etc/init.d/log restart
These commands will configure the router to save system logs to its Flash storage.
You can send the exported log file and the requested information to us via private message. This will help us review the details and continue troubleshooting.
Thank you very much for your time and patience.