My router on goodcloud is always offline

I use, for test, goodcloud from 1 month about. Always problem, sometime work, but major time is offline. I sended to support mac address, model, firmware, but nothing change.

@hansome May you look into this?

Could you share this device with me on the goodcloud? It would be helpful for us to pinpoint the issue.
my username is ‘yangsx’

OK, now it is shared.
Best regards

@songxin.yang have you news?