Non-connecting AX6000 in the hands of a total newb

Routers
1

Hello,

I’ve always used the router I was sent by my ISP in the past but decided to buy one of these because it’s said to be a “VPN router”.

So I just tried to power it up and connect it. Powering up: OK. Unplugged the cable coming from the wall unit to the ISP’s router … and plugged into the back of the AX6000. Entered the password (NB tried for both “5G” and non-5G signals). In both cases I get “Internet not available”.

Both these networks appear as “available networks” (i.e. available WiFi networks).

The socket into which I plugged the cable was the “WAN” socket. Then I tried “WAN/LAN1”. And then I tried “LAN2”.

No internet in any case.

Any idea what the next step is? If I have to upgrade something e.g. firmware, can you please explain what to do as to an 8-year-old (always bearing in mind that the AX6000 is currently not connected to Net)?

2

Your ISP might be using some method of authentication on the ISap provided router right? Have you emulated the same settings on AX6000?

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3

Hi

I assume the AX6000 you mentioned refers to our MT6000 model.

In most cases, an ISP-provided connection (via Ethernet) is not plug-and-play and requires some configuration before it can be used properly.

We recommend that you:

  1. Check with your ISP to find out what is required when using a third-party router, or search online using your ISP’s name + “third-party router” to see if others have shared guidance
  2. Then configure the MT6000 accordingly based on the guide below
    First time setup - GL.iNet Router Docs 4
    Ethernet - GL.iNet Router Docs 4

If you run into any issues, please let us know:

  1. What configurations you’ve already tried
  2. The name of your ISP
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4

Thanks both … will get on to my ISP

Concerning the model: yes, the leaflet says GL-MT6000 / Flint 2. The sticker on the device says “AX6000 Wireless Router”.

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