Opal Repeater Disconnects During High Download / Streaming

Routers
1

Hi all,

I’m experiencing a somewhat odd issue with my Opal router that never happened before. Here’s the situation:

A few months ago, I connected my Opal to my home router in router mode (5GHz Opal → 5GHz home router). Speeds were about half of my main connection, which is normal for this setup.

However, after returning from a road trip and reconnecting the Opal to my home router, I started noticing that whenever I download or stream at high rates, the connection would briefly drop. Specifically:

  • Downloads or streams would pause or stop.

  • Checking the Opal dashboard, the repeater shows “connecting…” with a yellow icon, even though it remains connected overall.

  • This only happens during heavy downloads / speed tests.

What’s strange is that this never happened before. I’ve tested the same setup on a few other routers (friends’ networks) and had no disconnects.

What I’ve tried so far:

  • Set a manual IP for the Opal on my router.

  • Tried connecting the Opal to my router’s 2.4GHz network (same issue).

  • Restarted both devices.

  • Verified the Opal firmware is fully up to date.

I haven’t changed any settings on either router.

Before I do a full factory reset of the Opal, I wanted to see if anyone here has experienced this behavior or has suggestions on how to fix it. Could this be a firmware glitch, a compatibility issue, or something else?

Thanks in advance for any insight!

3

Hi

Just a gentle reminder.
Could you please confirm that you are using the original power supply or another power source that meets the required 5V/3A specifications?

4

Hi there, yes, been using the Original Power supply that came with the box.

1 Like
5

Update on my Opal router

I went ahead and reset the firmware to see if something under the hood (settings, etc.) might have been causing the issue, but the problem still persists on firmware version 4.3.25. If it helps, I’m happy to share my logs of the event.

For now, I upgraded to the Beta 4.7.2, which seems to be working about 99% of the time. I’m wondering if something may have happened with the most recent stable firmware that I wasn’t aware of?

If the Beta starts to show problems, I’ll try rolling back through the stable versions to see where the issue first appears.

6

Thank you for the update.

Yes, if the issue occurs again, please export the logs so we can further examine and analyze.
Additionally, please note the LED status of the device when the problem occurs to check if a reboot has taken place.

Log can be exported as follow:

image
image1430×911 87 KB

Please send it to us via PM.

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image632×233 19.1 KB

7

Thank you for providing the logs.

We have checked the log, and found some related error messages have been solved in version 4.7.2 beta.
Please observe whether the problem recurs.

If it does occur again, please:

  • Try changing the 5GHz band mode on the upstream router to 11n/ac/ax mode (without 11a).
  • Lock the BSSID on the SFT1200. This feature can be found under "Advanced Settings" in the SSID/password configuration page.

If these do not help, please let us know:

  • The exact model of the upstream router
  • Whether the issue can be consistently reproduced
  • Detailed steps to reproduce the problem

Thanks for your cooperation and understanding.