I am trying to connect to PPPoE on GL-AX1800 (latest firmware as of today). It is not working, no matter what I try, I am on Plusnet, and in the admin panel (v4.2.3) I have setup the vlanid and the correct username and password. (These details are working fine on a different router).
any ideas of how to troubleshoot? My provider is Plusnet Fibre UK. I have even gone as far as a factory reset and tried enabling IPV6 also as I read elsewhere that might help.
I keep getting this error:
PPPoE Connection Log
Oops! Cannot detect services.
If you are unable to dial for a long time and try many times have still not been successful. Please try the following methods:
1.Check if the Internet cable connection is normal.
2.Connect your PC to the ISP modem and make the PPPoE dialing for testing.
You shall contact your Internet Services Provider for help after both methods failed.
try also cloning MAC for WAN interface from provider’s router one
it works well for my neighbour (i’m on giganet, he’s on plusnet, we both use glinet routers). i am on full fibre (cityfibre), he’s on vdsl (BT OpenReach). FTTP plusnet (BT OpenReach)from what i know doesn’t use vlan tagging
PPPoE Connection Log
Oops! Cannot detect services.
If you are unable to dial for a long time and try many times have still not been successful. Please try the following methods:
1.Check if the Internet cable connection is normal.
2.Connect your PC to the ISP modem and make the PPPoE dialing for testing.
You shall contact your Internet Services Provider for help after both methods failed.
My ISP has said there is no blocks and any router that supports PPPoE and vlan tagging can connect.
