Puli AX losing cellular connection with Wargaming.net Game Center

Technical Support for Routers
1

Hi!

I have a strange issue with my Puli AX. When I try to update a game with the Wargaming.net Game Center my router loses connection with the cellular network. I'm using cellular connection.
As soon as the launcher trying to download something I see this in the log:

Thu Sep 19 10:13:44 2024 user.info mwan3track[13523]: Lost 4 ping(s) on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:16:19 2024 user.notice mwan3[1363]: Execute ifdown event on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:16:20 2024 user.notice firewall: Reloading firewall due to ifdown of modem_0001 (rmnet_mhi0)
Thu Sep 19 10:16:20 2024 user.info mwan3track[13523]: Detect ifdown event on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:16:25 2024 user.notice mwan3track[13523]: Interface modem_0001 (rmnet_mhi0) is offline
Thu Sep 19 10:16:51 2024 user.info mwan3track[13523]: Lost 20 ping(s) on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:17:02 2024 user.info mwan3track[13523]: Lost 3 ping(s) on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:17:09 2024 user.info mwan3track[13523]: Lost 1 ping(s) on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:17:19 2024 user.info mwan3track[13523]: Lost 2 ping(s) on interface modem_0001 (rmnet_mhi0)

And the internet and cellular led on the router also goes off. BUT! The strange thing is that I can send iMessage and already connected streams (like internet radio) works fine. But for example speed test shown it cannot connect. The launcher also downloads the update just fine. Sometime the cellular connection comes back up automatically when the launcher finished, sometimes I need to restart the router.
Here is the full log section:

Thu Sep 19 10:13:44 2024 user.info mwan3track[13523]: Lost 4 ping(s) on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:16:19 2024 user.notice mwan3[1363]: Execute ifdown event on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:16:20 2024 user.notice firewall: Reloading firewall due to ifdown of modem_0001 (rmnet_mhi0)
Thu Sep 19 10:16:20 2024 user.info mwan3track[13523]: Detect ifdown event on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:16:25 2024 user.notice mwan3track[13523]: Interface modem_0001 (rmnet_mhi0) is offline
Thu Sep 19 10:16:51 2024 user.info mwan3track[13523]: Lost 20 ping(s) on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:17:02 2024 user.info mwan3track[13523]: Lost 3 ping(s) on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:17:09 2024 user.info mwan3track[13523]: Lost 1 ping(s) on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:17:19 2024 user.info mwan3track[13523]: Lost 2 ping(s) on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:17:39 2024 user.notice mwan3track[13523]: Interface modem_0001 (rmnet_mhi0) is online
Thu Sep 19 10:17:39 2024 user.notice mwan3[5552]: Execute ifup event on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:17:39 2024 user.notice mwan3[5552]: Starting tracker on interface modem_0001 (rmnet_mhi0)
Thu Sep 19 10:17:42 2024 user.info mwan3rtmon[7746]: Detect rtchange event.
Thu Sep 19 10:17:42 2024 user.notice firewall: Reloading firewall due to ifup of modem_0001 (rmnet_mhi0)

In the homepage I can see this:

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image3604×2112 414 KB

2

When not using this
Is the network working?

4

Yes, with normal internet browsing, downloading stuff from the internet, video meetings and everything is fine just the launcher killing it.

5

From the logs, it looks like network congestion caused packet loss

6

Interesting. But why is the modem interface goes down and sometimes never goes back up? And why only the launcher causes this and happens only with the gl.inet router? In my home network I have a very basic router provided by my carrier (a weaker one as well) and it does not do this.

7

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image1258×799 47.7 KB

try turn down it

8

Thank you, it seems like this fixed my issue.