Random Shutdown - Puli AX (GL-XE3000)

Technical Support for Routers
1

I have had my Puli AX for 12 months (and was working great), but now in the last 30 days this router experiences random shutdowns. I have tried resetting to factory firmware and upgrading to the latest firmware, but the issue still exists. What are the next steps to help with this? I have tried exploring the System Log and Kernel Crashes, but I have not seen anything that I am able to decrypt.

Thank you.

2

Share the logs and kernel dumps here, please.

3

logread 2020-08-03 1643.tar (223 KB)

4

Attached the logs above. Thank you.

5

@admon I just saw that you don't work for GL-iNet. Really appreciate your time helping me with this!

1 Like
6

Pls contact us via email to support at glinet.biz, just cite this post in your email.

7

@alzhao I sent an email to support. thank you!