Could anyone help with the removal of a GL-SFT1200 from an old GoodCloud account please?
Background:
I bought the device about 2 months ago, created a goodcloud account and added my device to it, all worked well.
Yesterday I tried to log back into to my goodcloud account and I couldn't get in due to authentication failures. I tried resetting the password but every attempt to do this would say "user does not exist" I tried a few other email addresses that I might have used during the initial signup but they all cannot be found when trying to reset my logon credentials.
So I created a new goodcloud account, but now when trying to add my device to goodcloud using the device ID/serial etc I get an error saying "device added by others"
Obviously this is my old account that I can no longer access, so how do I get it removed from the old account so I can add it to my new one?
I had the same issue a few days ago.
After I disabled GoodCloud on the router, renabled it and re-register the device, there was a link saying something like "Unlink device" - does this exist in your dashboard as well?
I did a factory reset and that made no difference. This is the screen shot from within the admin panel showing the router is ready to be bound to a good cloud account. But when I try to actually add the device it says "device added by others" So I seems to be stuck in a catch 22 situation where the device thinks it's unbound, but goodcloud thinks it is bound.
