RM1PE KVM Suddenly Inaccessible via Web/App but SSH Works

KVM
1

Hi support team,
I bought an RM1PE KVM and installed it. It’s not my first GL.iNet KVM device. It’s currently running version V1.7.0.release1.

Yesterday everything was working fine. I connected it to my account so I could access it through the app and via Tailscale.

Today, when I try to access the device through its IP address, I get “connection refused.”
When I try to access it through the app, it gets stuck at 99% and then I only get a white screen.
When I connect via SSH, I can ping public internet sites.

What steps can I take to get it working again?

Thanks.

4

The white screen indicates that the loading screen is in progress and you will need to wait for a while. If you can SSH into the device's admin panel but cannot access it via its IP address, try this command after SSHing into the device to see if there is any output: netstat -ntap|grep nginx|grep 443. If not, please use the following command: /etc/init.d/S99kvmd-nginx restart.