Good morning. I have this problem:
I can only access the device with the local IP and not with the name glkvm.local,
but unfortunately I can't add the device using either the Windows app or the web. However the device is properly connected
to the internet because the white light is permanently on. I just upgraded to the latest available firmware v1.9.1.
I'm attaching the log file.
Thank you in advance for your support.
Valerio Tedeschi
The name is based on mDNS, which means your client needs to be able to resolve those addresses. If it's disabled or blocked, it won't work. Make sure that there is no antivirus or firewall blocking this.
Thanks for the reply. I checked the mDNS and it's properly authorized by the firewall.
However, it shouldn't be a problem because I can access GLKVM through the local IP.
The biggest problem, however, is that the cloud service isn't working: "access KVMCloud failed" and "generate dynamic code failed."
I think the device, the firmware, or both are defective. I'll send it back to the sender.
You can provide me with the debug logs, and perhaps we can directly resolve the issue for you.
Good morning, I think I've finally solved the problem. I've done the following: reset the device using the web command Settings >> Reset; entered static DNS (Google) into the network card; and authorized the glkvm.local link as safe from the browser. I'm not sure which of the three actions solved the problem.
The static DNS part, I guess
Hello, I have a GL-RM1PE KVM. I’ve set everything up and can connect to the remote PC. When I connect, I can see the Windows taskbar at the bottom, but the desktop icons are missing, and the mouse doesn't seem to work. Could this be a video resolution issue? I’ve tried various settings, but the problem persists. The remote PC's monitor is an Asus model MK221(H) from 2008, running at 1680 x 1050 @ 60Hz. How can I fix this? Thanks in advance for your help.
Valerio
Do you have any solutions?
Thank you very much I’ll try