Routers showing offline in goodcloud

We have 70 routers in Goodcloud and a lot of them are showing offline although I know they are really online since the devices attached to them are sending data. Is there a license we need to purchase or an update that disabled remote router management?

Might be a recent update. Many people are complaining that it erased their configs.

Do you enable any VPN feature on your router, please share your GoodCloud username or email to us.

No VPN is active but there is a profile installed. My email is

I think that is the case. My password isnt working and the default isnt either… did you have any luck logging in

Have you ever upgrade firmware 3.x to 4.x recently?