Spitz AX-3000 Problems, Reboots and constantly loosing Conectivity

Routers 4G LTE, 5G NR, USB modems
1

Like the Title is saying, I have all of that, every 30 to 60 minutes after a Reboot,
and I'm not the only one who has those connection Problems,

So far, I didn't see much help from the Gl-iNet Team,...
and before someone comes and says yeah, but I did help you to change the code and soo,....

So what, I'm not here to change the code where I don't know what I even need to do, and even the Tutorial with all those pictures and Sentences are nice, but I don't want to deal with Code where I can literally break everything if I just make a wrong Move,
This is not my Problem, it is the Problem of the Gl-iNet Software Team,...

OK where was I ...
Oh, connection was lost again,... new Record 12 Minutes after Reboot,... nice :imp:

So the Problems super Simplified:

I loose Cellular every 30 to 60 Minutes;

A manual reboot literally breaks the system and only the Power Led is glowing afterwards, I need to unplug it, and reconnect it, that it works again;

After a Breakdown, the System doesn't connect Automatically, I need to go, to the Admin Panel and press every Time the Automatic Connection Button;

The System tries always to Update itself, even if I say Ignore the newest Update;
Before someone asks, I'm on Version 4.4.6 because 4.4.8 Soft lock itself, and 4.4.9 doesn't even connect for more than 3 Minutes before breaking down...

The last Year was a Blast, everything did work great, but literary 1 week ago the First problems started to get more and more, and it started to get annoying

I did try a few times a Hard Reset to the Default settings, only problem here this solves absolutely nothing because if you're in 4.4.6 and make a Hard reset you're still in 4.4.6 afterwards,... so the problems are still there and you can do nothing.

So far, I'm absolutely devastated, I really don't want to deal with this any more, I have enough of it, and I'm not far away of telling Gl-iNet that I want a Refund, because problems where you need to deal yourself on it, is not €600 worth it,

I will wait, and hopefully this Problem will be solved soon otherwise I want a Refund, and I hope you to,

So what now,
How can we fix this,... as easy as possible,
Don't come to me with code, if it isn't able from the Admin Panel or maximum the LuCI Panel I don't care,... this a Gl-iNet Problem not a Me Problem,
are there maybe Plug-ins (also short question here, is it normal that 400+ plug-ins are all ready installed, also why is it so hard to make a Button where you can Update all Plug-ins at once)
and at least :face_exhaling: again Connection lost,...

Have a Nice Day, where ever you are
and Thanks

2

Could you please provide additional information?

  • What ISP do you use?
  • Can you upload the log files?
  • What changed 1 week ago? Did you move? Something else?
1 Like
3
  • My ISP is A1 (Austria)
  • I don't know how to extract the specific Log, Sorry
    logread.tar (205 KB)
  • I moved the Station 50 cm to a near window, and I updated my Version to 4.4.9

Thanks

4

So if you undo all those changes, does it work better?

1 Like
5

First, I did move it back,... that did nothing the same problems but now with less connectivity strength,

I did downgrade the Firmware from 4.4.9 to 4.4.8 but this literary did break the System, and I wasn't able to connect at all so downgraded once again to 4.4.6 (because 4.4.7 doesn't exist) and it did help,...

The System now Runs between 40 minutes to up to 12 Hours without any problems, only the Automatic reconnection is still not working, so I need to unplug it a few times (always waiting for a sign that it start connecting but that not every time the case) and then it works more or less

6

Downgrading while keeping the settings?
You can try to flash 4.4.8 by using Uboot: Debrick via Uboot - GL.iNet Router Docs 4

1 Like
7

I did it 2 Times, once with keeping the Settings and a second one without,... Didn't change anything, was still breaking the System :pensive:

8

What do you mean by „breaking“?

9

Breaking = Soft locking, I was not able to get into the Admin Panel anymore, even unplugging didn't change it, so I was only able to hard Reset the Router, after that it let me log in again and worked for a few Minutes before losing Connection again and yeah same procedure again,..

10

Can you tell me the mac address of the device?
thank you