Spitz AX GL-X3000 Sim Card Not Registered in Hong Kong (Smartone)

Hi,

I have purchased this GL-X3000 and trying to connect to the 5G network which is Smartone ISP in Hong Kong. I was using this 5G network with their designated routers - Linksys FGW3000-HK without problem, I just find this GL-X3000 provided more feature so I give it a try.

Already upgraded router to the latest FW version thru the internet network, and I also tried some manual setup such as the mask band method mentioned in this forum but no luck. I also tried changing the IMEI for the card slot, also not success.

So now I am trying my luck to see if anyone can help here.

Thanks,

Jack.

Hello,

Can this SIM card be worked (Internet normally) on your phone?

Does it require an APN to work? If required, fill in the APN into X3000 please.

Hi Bruce,

Thanks for your reply! Actually that SIM card is working fine with another Router I have, which is the Linksys FGW3000-hk. As I said I like to try switching to this GL-X3000.

Also I believe that when I was using the Linksys router, I don't need to provide the APN settings info at all. Btw, I tried to filled in the APN name: smartone but doesn't work. As I also have another SIM which is my personal data plan using in my phone. And the GL-X3000 definitely can connect to that network (because that's the LTE/4G network).

I don't know, maybe it's all about the 5G network of Smartone, I just wonder if this is worth looking into this to solve the problem happening with this ISP.

Also tested slotted in the Smartone SIM to my phone, and it is never working. I believe that SIM only work with several brands' routers.

This SIM card is a bit special. It is not a normal SIM card. It may require a specified APN or only work on some special brand routers, please contact to Smartone to confirm. Thanks.